Terms & Conditions

This website, 'thecollectionsstudio.co.uk' and 'thecollectionsstudio.com', is operated by The Collections Studio. Throughout the website, ‘we’, ‘us’ and ‘our’ is in reference to The Collections Studio and 'site' to refer to our website. “You” and “your” refers to you, the person accessing this website. The use of the terminology in singular, plural, lowercase and capitalisation still apply. 

These terms and conditions (“Terms of Service”, “Terms”), apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. By visiting our site and/or purchasing something from us, you engage in our 'service' and agree to be bound by the following terms and conditions (collectively referred to as 'terms of service' and 'terms'), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.

We reserve the right to update our terms without notice. The headings used in this agreement are included for convenience only and will not limit or otherwise affect any of these terms. It is your responsibility as the user to read these terms in full each time before you continue to use our site, as the latest version will apply. If you do not accept the terms and conditions stated below, it will be in your interest to discontinue accessing, browsing, registering or purchasing from our site. By continuing to use our services on this site, you are agreeing to abide by the following terms and conditions.

A breach or violation of any of the terms stated in our Terms and Conditions will result in an immediate termination of your services.

Section 1 - Website Content

The material on this site is for your personal use only. You are not permitted to modify, reproduce, redistribute, resell or exploit our content, goods or service for commercial purposes without our prior express permission. You are not permitted to use our brand, products, service or content for any unauthorised purpose. This includes the misuse for any illegal purpose to violate any laws in your jurisdiction (including but not limited to copyright laws). 

The content provided on this site should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk and by continuing to access our site, you agree it is your responsibility to be aware of any updates and changes.

There may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and product availability (but not limited to). We reserve the right to modify the contents of this site at any time, including the right to correct any errors, inaccuracies or omissions or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

You must not transmit any worms or viruses or any code of a destructive nature. Attempting to or successfully carrying out any of these (but not limited to) is a criminal offence. Any breaches or unlawful activity found will be reported to the relevant law enforcement authorities as well as all known information about the people involved. 

Section 2 - Product Images and Prices

The product images on our site are for illustrative purposes only. Although we try our best to display the products and colours accurately, we cannot guarantee that your computer monitor's display of any colour will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

All descriptions of products or product pricing are subject to change without notice, at the sole discretion of us. The price listed for an item includes VAT and the delivery cost is included in the total. We reserve the right at any time to modify, limit or discontinue our products or service to any person, geographic region or jurisdiction without notice. We may exercise this right on a case-by-case basis. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Section 3 - Promotional Codes and Offers

We frequently run sales, offer promotional codes and provide special offers to our customers which can be used to reduce the price of specified products. Every sale, promotional code or special offer we offer on our site has its own terms, which will be made clear at the time it is issued on our website and on Instagram (e.g., what products it applies to, single/multiple uses, when it can be used etc).

It is the customer's responsibility to remember to enter the correct code at checkout and before placing their order. We will not be held liable for any forgotten discount codes. In the event you have forgotten to enter the promotional code or offer, your order will no longer be eligible for the discount or special offer. Discount codes and special offers can not be applied after an order has been confirmed.

If there is an error and/or a promotional code or offer is applied/taken advantage of in ways that are not permitted, subject to the terms, any order placed under the misuse will be cancelled without notice to the customer. We reserve the right to correct the error and refuse our service for invalid orders. 

In the case you have been given a unique promotional code intended for your use only, please do not share it with anyone who is not permitted to use the code. These codes tend to have a one use limit, but in the rare instance it does not, the terms we have clarified to you either in written or oral form when the code was issued will still apply. The code is for your own personal use on your default account and any misuse (e.g., breach of terms, shared, posted on social media, sold etc) will lead to the immediate cancellation of the code, cancellation of any orders placed and/or suspension or even the closure your account for breaching our terms (all without notice). 

Section 4 - Security and Privacy

Your submission of personal information through the site is governed by our Privacy Policyin line with the Data Protection Act 1998.

We make the effort to ensure our website is a safe place by ensuring we have an active SSL certificate for the site and we have installed a highly rated security software on our end. Our online store is hosted on Shopify Inc and they provide us with the online e-commerce platform that allows us to sell our products and services to you. However, due to factors out of our control (e.g., your internet connection, your device security etc), we cannot guarantee, represent or warrant that your use of our service will be uninterrupted, timely, 100% secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be risk free, accurate or reliable.

From time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. Agreeing to these terms means you expressly agree that your use of, or inability to use, the service is at your sole risk. 

In no case shall The Collections Studio, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the site, service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law. 

Section 5 - Third Party Links

Certain content, products and services available via our service may include materials from relevant third-parties. Third-party links on this site may direct you to third-party websites such as a courier company's website for tracking information. If you choose to click on the third-party links on our website, you do so at your own risk. They do not signify that we endorse the company/brand/business and we have no responsibility for the content provided by the third-party on the linked website(s). They are provided for your convenience to access further information in context.

We can only confirm the link made available at the time of posting the content on our site was correct and we are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, changes to the content, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 6 - Contract of Sale

By placing an order with us on our site, you warrant that you are at least 18 years of age or have permission from a parent or legal guardian over the age of 18 and are legally able to enter into a binding contract with us.

As the customer:

    • You understand that the any personal information (e.g., contact details and addresses) you provide when making an account or placing an order is up to date, accurate and is sufficient for The Collections Studio to fulfil your order.
    • You must be authorised to use the chosen method of payment (e.g., it is in your legal name or you have written or oral permission to use it from the owner).
    • An order is only accepted once full payment has been processed and approved. This is subject to screening for fraud, product availability and the confirmation of accurate order price. In the rare case that there is problem, we will contact you through the contact details you have provided.
    • We reserve the right to refuse an order for any reason. If the delivery address is not within mainland UK, a PO box or we are unable to provide our service to your location, we will contact you to inform you about the cancellation of your order.
    • Product descriptions, online price and other information provided by us in relation to the goods are subject to correction if mistakes have been identified. You will be informed if there is an error in the price of goods ordered. There will be an option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you within 24 hours, we will treat the order as cancelled and you will receive a full refund.
    • You understand that the estimated timeframe for delivery is not definite or guaranteed. Whilst we always aim to dispatch and deliver orders as quickly as possible, delays are sometimes out of our control (e.g., public holidays, staff shortage at the carrier company or weather).
    • If in the rare case your order has not or cannot be delivered on first attempt, the customer is liable to cover the costs for any additional postage costs, charges or tax to complete the full order process. We are not responsible and cannot be held liable for incorrect or inaccessible addresses supplied by the customer, failed or missed deliveries, additional postage costs, charges or taxes charged by the courier, local council or law enforcement.
    • You have thoroughly read and understand the terms set out in our Terms and Conditions, Privacy Policy, Returns Policy, Delivery Information and FAQ pages.

Section 7 - Returns, Replacements and Refunds

Items should be carefully inspected and checked by the customer upon delivery. If you find an item is wrong, missing parts or damaged when you the order was received, please do not hesitate to email us with photos of the affected item/parts within 2 days. We will not be liable to accommodate any claims for incorrect items, missing parts or damaged deliveries made after this timeframe. The offer of a replacement or return is judged on a case-by-case basis by us. We reserve the right to refuse a replacement or return, although we will try our best to ensure customer satisfaction. 

Return of goods will not be accepted without a prior written consent from us. You must not return an order without permission as they will automatically be denied upon delivery and you may be required to cover the costs for returning the order back to your default delivery address. The buyer is responsible for purchasing the return postage and packaging costs (non-refundable) and ensuring the package is secure. Choosing a tracked shipping method and retaining proof of postage is highly recommended to prevent issues arising (e.g. Loss).

If you wish to return your order, you must email us at support@thecollectionsstudio.co.uk within 14 working days of the order delivery date. We will respond to your request as soon as possible. Accepted returns will then be required to be returned to us within 14 days of receiving the written approval. Any returns made must be made within the stated timeframes, if the time period has past the return will be considered ineligible. If the item(s) are not returned in their original condition, the buyer will be responsible for any loss in value. Replacements or refunds will be processed with 14 days through the original payment method, once we have received the return in its original condition. 

Some products or services may have limited quantities or availability and are subject to return only according to our Refund Policy. We do not accept returns/refunds for clearance items or custom items. Unless they are defective or have been damaged by the courier a refund will not be permitted. 

The following terms on our Refund Policy and FAQ also apply (but not limited to), it is important to read for more information. For further clarification or information you can contact us by email. 

    Section 8 - Governing Law

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England.

    Section 9 - Contact Us

    Questions about the Terms of Service can be emailed to us at support@thecollectionsstudio.co.uk.