Gift Card FAQ

Find out how and when your gift card can be used.


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What is the purpose of a gift card?

A gift card from The Collections Studio is an ideal substitute for cash, when you need to make purchases or want to give a special gift to someone else.

The value on the card can be used as payment toward future orders from our store.

What do i receive when i buy a gift card?

You will receive an email containing a unique gift card code and instructions on how to redeem its value at checkout.*

If you intend to buy a gift card for someone else. You will need to forward the gift card email to the recipient.

*Our gift cards are digital and are only sent by email. You will not receive a physical card by post.

How do i use my gift card to pay for an order?

The option to add your unique gift card code for payment is available at checkout.

If you're spending less than the value of your gift card, the remaining credit will stay in your account. It will be available for you to use on your next order, provided the card has not expired.

If you're spending more than the value of your gift card, you'll need to pay the remainder of the order total using another payment method.

Can i transfer my gift card balance to a different account?

No. Gift card codes are unique and can only be used on one account.

Can i get a replacement gift card?

Always keep your code secure and don't share it with others, unless you're gifting it to someone else.

We will not be responsible for any lost, stolen, damaged or used without your permission gift cards.

When will my gift card expire?

Gift cards will expire 1 year from the date of receipt. 

Are gift cards refundable?

No. Gift cards are not refundable and cannot be exchanged for cash.