Frequently Asked Questions

GENERAL

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Are Press On Nails Reusable?

The Collections Studio press on nails are designed to be reusable, if removed carefully and used with adhesive tabs.

If you prefer using nail glue, the nails can be reused if they are gently soaked off with cuticle oil and warm soapy water (not acetone).

Before reusing the nails, we highly recommend cleaning any residue (old adhesive, nail glue, water or oil) off the back of the nails.

If you have hard glue remaining on the back of your nails. You can carefully buff the residue off with a nail file or an inexpensive electric nail file (purchased separately).

How Long Do Press On Nails Last?

With proper nail prep and application with nail glue press on nails can last 14 days +. Adhesive tabs are for temporary wear and can last up to 3 days.

How Do I Measure My Nails?

Please note, you are responsible for providing your correct measurements when ordering a set of nails.

We do not accept refunds, exchanges or returns if an incorrect size, shape or length has been purchased.

How Many Nails Are In A Set?

10 hand painted press on nails are included in a nail set, unless stated otherwise in the product description.

Will Nail Glue be Included In My Order?

Yes! Every press on nail set by The Collections Studio comes with a complimentary application kit.

The Complimentary Application Kit includes:

  • 2g Nail Glue
  • 1 Sheet of Adhesive Nail Tabs (24 stickers)
  • 1x Mini White Nail File
  • 1x Mini Wooden Cuticle Pusher
  • 1x Alcohol Cleanser Wipe

Extra application kits can be purchased separately.

DELIVERY / RETURNS / EXCHANGES

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How Long Is The Processing Time?

We strive to hand make and pack orders as efficiently as possible. Please allow 3-7 business days for your order to be despatched.

How Long Does Delivery Take?

UK: 1-3 Business days*

International: 5-14 Business days*

*Estimated delivery timeframe.

Do You Ship Internationally?

Yes. We ship worldwide and offer multiple shipping options at check out.

Can I Return/Exchange My Order?

Due to the handmade/custom nature of the items and for hygiene reasons. We do not accept returns or exchanges.

Will I Be Charged Customs Tax?

Europe and other International orders may be subjected to customs and duty tax fees. The tax rate varies for each country.

The fees are out of our control and the customer is responsible for any fees incurred.

MY ORDER

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Can I Cancel My Order?

We accept cancellations within 24hrs after your order confirmation. If your order has been processed or shipped, cancellations cannot not be accepted.

How Do I Track My Order?

You can only track your order if you have paid for a tracked service at checkout.

If you did select Signed For postage, after your order has been despatched, you will receive a tracking number and link via email.

How Can I Contact You About My Order?

Any order related queries should be emailed to support@thecollectionsstudio.co.uk.

I ordered the wrong size, what should i do?

The buyer is responsible for ordering their correct size and can choose to repurchase in their correct size.

Unfortunately, we do not offer replacements, returns or refunds in this case because our nail sets are custom made to order.

What Should I Do If I Receive An Incorrect/Damaged Item(s)?

Unfortunately, accidents can happen and we will be happy to help resolve any issues via email (support@thecollectionsstudio.co.uk) within 2 days of package delivery.

Please include your details, order number, photos of the wrong or damaged item and any other details relevant to your order. Providing this information in your email will help speed up the resolution process.